Shipping Policy
How can I track my order?
As soon as your order has been dispatched, we'll send you a shipping confirmation with your tracking details. Simply use the tracking link provided to follow your delivery.
How quickly will my order be shipped?
Our fulfilment team processes orders Monday through Saturday. Orders placed before 11:00 AM are usually dispatched the same day. Orders placed after this time will be processed on the next business day.
During public holidays and particularly busy periods, processing may take a little longer.
UK Shipping
- Tracked Delivery (FREE): Estimated delivery within 1–3 business days.
Once your parcel leaves our warehouse, you'll receive your tracking information by email or SMS.
Do you deliver internationally?
Yes. OrganiPaw currently delivers to selected countries throughout the European Union.
EU Delivery
We currently ship to:
Austria, Belgium, Bulgaria, Croatia, Czechia, Denmark, France, Germany, Ireland, Italy, Luxembourg, the Netherlands, Poland, Portugal, Spain, Sweden, Romania and Hungary.
EU orders are dispatched from our European fulfilment centre.
Price shipping EU countries: €3.99 per order
What happens if my parcel is lost?
If your order appears to have been lost in transit, please contact our customer support team within 7 calendar days of the estimated delivery date.
We'll investigate the shipment with the carrier. If the parcel is confirmed as lost and the shipping information supplied with your order was correct, we'll arrange a replacement.
We also recommend checking with your local delivery office, as parcels can occasionally be held there.
If tracking shows your parcel as delivered but you cannot locate it, please contact us so we can help you review the available delivery information.
Why has my order been returned to sender?
A parcel may be returned to us if delivery was unsuccessful, the address was incorrect or incomplete, or the shipment remained unclaimed.
If this happens, contact our support team and we'll help you determine the next steps. Additional shipping charges may apply if the original delivery information was incorrect or the parcel was not collected.
PAYMENT & ORDER QUESTIONS
I forgot to apply my discount code
Unfortunately, we cannot add discount codes to an order after it has been completed. You can still use your valid discount code on a future purchase.
Where do I enter my discount code?
Proceed to checkout and enter your discount code in the designated discount field before completing payment. Your discount will be applied automatically if the code is valid.
Can I change or cancel my order?
Contact us as soon as possible if you'd like to change or cancel an order. We'll do our best to help, but once your order has entered the fullfilment process, we may no longer be able to make changes or cancel it.
Why was my order cancelled?
Occasionally, an order may be automatically cancelled or held if our payment or fraud-prevention system detects unusual activity.
If you believe your order was cancelled incorrectly, please contact our customer support team so we can look into it.
CONTACT US
Need help with your order or have a question about a OrganiPaw product?
Email us at support@organipaw.com and our customer support team will be happy to assist.