Privacy Policy
At OrganiPaw, we take the privacy of our customers and website visitors seriously. This Privacy Policy explains what personal information we collect when you visit our website, place an order or contact us, why we use that information, and the choices and rights available to you.
1. Personal Information We Collect
When you visit our website, we may automatically collect certain information about your device and how you interact with our store.
This may include your:
- IP address
- Browser and device information
- Time zone
- Cookie information
- Pages and products viewed
- Search activity
- Interactions with our website
We use this information to operate our website correctly, understand how visitors use our store and improve the customer experience. Some of this information is collected automatically through cookies, pixels, log files and similar technologies.
2. Order Information
When you place an order, we collect information required to process and fulfil your purchase. This may include:
- Your name
- Billing address
- Shipping address
- Email address
- Telephone number
- Payment and transaction information
- Details relating to your order
We use this information to process payments, fulfil and deliver orders, provide order confirmations and invoices, communicate with you and help identify potentially fraudulent transactions.
Where you have given the appropriate permission, we may also use your details to send you information about OrganiPaw products, promotions or services.
3. Customer Support
If you contact OrganiPaw for assistance, we may collect information such as your name, email address, order information and other details you provide to us.
This information is used to answer your questions and provide customer support.
4. How We Share Personal Information
We may share personal information with trusted service providers when necessary to operate our store, process payments, fulfil orders, provide customer service or perform other services on our behalf.
Our online store is powered by Shopify. Shopify processes certain personal information as part of providing its e-commerce services.
We may also disclose information where required by applicable law, regulation, court order or another valid legal request, or where necessary to protect our legal rights.
5. Advertising & Analytics
Where permitted by applicable law and your cookie or marketing preferences, we may use information about how you interact with our website to measure advertising performance and show more relevant marketing.
We may use services such as Google Analytics and advertising technologies provided by platforms such as Google and Meta.
These providers may use cookies, pixels and similar technologies according to their own privacy policies.
You can manage advertising and cookie preferences through the relevant platform settings and, where available, through our website's cookie controls.
6. How We Use Your Information
We may use personal information to:
- Process and fulfil purchases
- Process payments
- Arrange shipping and delivery
- Communicate about your order
- Provide customer support
- Detect and prevent fraud
- Maintain and improve our website
- Analyse website performance
- Send marketing communications where permitted
- Meet our legal and regulatory obligations
The original policy identifies consent, contractual necessity, legal obligations and legitimate interests among the GDPR grounds for processing.
7. Legal Basis for Processing
Where the General Data Protection Regulation (GDPR) or similar legislation applies, we only process personal information where we have an appropriate legal basis.
Depending on the circumstances, this may include:
- Your consent
- Performing or preparing to perform a contract with you
- Compliance with a legal obligation
- Protecting vital interests
- Tasks carried out in the public interest, where applicable
- Our legitimate business interests, provided these do not override your fundamental rights and freedoms
8. Data Retention
We keep personal information for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, maintaining appropriate business records, resolving disputes and complying with legal, accounting and regulatory requirements.
You may have the right to request deletion of certain personal information, subject to circumstances where we are legally permitted or required to retain it. The source policy specifically provides for retention of order information unless deletion is requested.
9. Automated Decision-Making
Certain service providers may use limited automated systems for purposes such as detecting and preventing fraudulent transactions.
The source policy states that customer data is not used for fully automated decision-making that produces legal or similarly significant effects, while Shopify may use limited automated fraud-prevention measures.
10. Your Privacy Rights
Depending on where you live, you may have rights regarding the personal information we hold about you.
For individuals protected by the GDPR, these may include the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of your information
- Restrict certain processing
- Object to certain processing
- Request portability of your information
- Withdraw consent where processing is based on consent
- Submit a complaint to the appropriate data protection authority
To exercise your privacy rights, contact us at support@organipaw.com.
11. International Data Transfers
Some of the service providers used to operate our store may process information outside your country of residence.
Where personal information protected by the GDPR is transferred internationally, appropriate safeguards will be used where required by applicable law.
Shopify may process information in multiple jurisdictions. Further information about Shopify's privacy and international data-transfer practices can be found in Shopify's privacy documentation. The source policy specifically mentions processing and transfers involving Ireland, Canada and the United States.
12. Cookies
Cookies are small files stored on your computer, smartphone or other device when you visit a website.
OrganiPaw may use cookies and similar technologies to:
- Keep the website functioning correctly
- Remember your preferences
- Maintain your shopping cart
- Support checkout and customer accounts
- Understand website traffic and performance
- Measure advertising effectiveness
- Support marketing and remarketing where permitted
Some cookies are essential to the operation of our store, while others may only be used after obtaining your consent where required.
13. Shopify Cookies
Because our store operates through Shopify, certain Shopify cookies may be used for functionality including shopping carts, checkout, customer login, security and analytics.
Examples identified in the source policy include cookies relating to the cart, checkout, secure customer sessions and Shopify analytics.
The exact cookies used may change as Shopify and other services are updated.
14. Managing Your Cookie Preferences
You can control cookies through your browser settings and, where available, through the cookie preference tools provided on our website.
Blocking certain cookies may affect how some parts of our website function.
The length of time a cookie remains on your device depends on the type of cookie. Some are removed when your browsing session ends, while others remain until they expire or are manually deleted.
15. Do Not Track
Some browsers provide a “Do Not Track” signal.
Because there is currently no universally accepted standard for interpreting these signals, our website may not automatically change its data-processing practices in response to them.
16. Changes to This Privacy Policy
We may update this Privacy Policy occasionally to reflect changes to our business practices, website functionality, service providers or applicable legal and regulatory requirements.
The latest version will be published on this page.
17. Contact Us
If you have questions about this Privacy Policy, would like to exercise your privacy rights or have a privacy-related complaint, please contact:
OrganiPaw
Email: support@organipaw.com
If you are not satisfied with how your privacy request or complaint has been handled, you may also have the right to lodge a complaint with the relevant data protection authority in your country.