Refund Policy

Returns & 365-Day Money-Back Guarantee

We want you to feel confident ordering from OrganiPaw. That’s why we offer a 365-day return period from the date your order is delivered.

Unopened Products

Unopened tubs can be returned within 365 days of delivery, provided the original seal is still intact and the product is in its original condition and packaging.

Once your return has been approved, we’ll refund the product price. Original shipping costs are non-refundable.

To request a return, email support@organipaw.com with:

• Your order number
• The address you’ll be returning the product from

Once approved, we’ll provide the return instructions and, where applicable, a printable return label. Please do not send products back before contacting us.

Damaged, Incorrect or Defective Orders

Please check your order when it arrives. If an item is damaged, defective or you’ve received the wrong product, contact support@organipaw.com as soon as possible. We’ll review the issue and work with you to resolve it.

Items That Cannot Be Returned

For hygiene and safety reasons, certain opened or used consumable products cannot be returned under our standard returns policy.

We also cannot accept returns of gift cards or other items specifically marked as non-returnable.

If you’re unsure whether your order qualifies, contact us before sending anything back.

Exchanges

If you would like a different product, the quickest option is to return the eligible item first. Once your return has been accepted, you can place a new order for the product you prefer.

Refunds

Once your return arrives, we’ll inspect it and let you know whether your refund has been approved.

Approved refunds will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.

365-Day Money-Back Guarantee

Our treats are covered by our 365-Day Money-Back Guarantee.

If you have used the treats consistently as directed and are not satisfied with your experience, you can contact us within 365 days of receiving your order to request a refund under the guarantee.

Because our treats are consumable, the guarantee applies to a maximum of one opened tub per household. If you purchased multiple tubs, additional unopened and sealed tubs may still be eligible for return under our standard returns policy.

The guarantee does not apply when:

• The request is submitted more than 365 days after delivery.
• The product has not been used consistently as directed.
• The request is based solely on your pet not liking the taste or smell.
• The product was opened before checking the clearly displayed ingredient list for known sensitivities or allergies.

For all returns, refunds or guarantee questions, contact us at support@organipaw.com